Frequently Asked Questions
How can we help you?
We have compiled answers to some frequently asked questions about emergency lighting, but if you would like more information about emergency lighting requirements or Teknoware’s emergency lighting products and solutions, please don’t hesitate to contact our sales teams.
Frequently Asked Questions
Whether you need a separate battery cabinet depends on the central battery unit and batteries. In some unit models, such as the 24C, the batteries fit in the central battery unit and no separate cabinet is needed. In addition to a separate battery cabinet, you will also need battery cables. Information on batteries, battery cabinets and cables can be found at the beginning of the emergency lighting catalogue.
The battery cabinet is determined by the size of the batteries that come into it and the central battery unit. Refer to the central battery tables from the emergency lighting catalogue to find the battery cabinets that are suitable for each model.
The pictogram can be either a light plate or a pictogram that is attached to the luminaire. When you order an emergency exit light, with the exception of models equipped with a pictogram set, inform us of the direction of each light and whether the emergency exit light is one or two-sided.
If you would like more information, please contact us at emexit@teknoware.com.
When you order a product with a product code that starts with the letters TW, you must order the pictogram separately. All individually packed products (product codes starting with Y) come with a pictogram set that you attach to the luminaire yourself. The pictogram is attached to a luminaire equipped with a light plate, so please select the direction of the arrow when ordering.
If you would like more information, please contact us at emexit@teknoware.com.
Yes, but EN ISO 7010-compliant pictograms are required in all new applications. All emergency exit lights must convey the same meaning, and any differences between pictograms may not hinder this.
The harmonised standard HD 60364-5-56; 560.9.15 require that emergency lights must be “identifiable, for example, with the help of a min. 30-mm red plate”. Markings on the labels supplied with emergency lights (see image):
A = Central battery system
B = Output circuit
C = Luminaire
Teknoware’s products are covered by a two-year (2) warranty. The warranty terms are according to the Orgalime supply conditions S 2012.
All our Teknoware Escap luminaires with a supercapacitor have an extended 12-year product warranty, and all our other luminaires have an extended 5-year product warranty.
